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Onboarding Engineer


Chicago, IL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Supply Chain
  • Post Date: 09/19/2023
  • Website:
  • Company Address: 515 N State St Fl:14, Chicago, Illinois 60654, US

About Logiwa

Logiwa is an industry-leading cloud-based order fulfillment, warehouse and inventory management software that has served retail, e-commerce, wholesale, and 3PL businesses worldwide for over a decade.

Job Description

Logiwa is looking for a talented Onboarding Engineer to join our team. As our Onboarding Engineer, you will be responsible for setting up our new customers for success. You’re an expert project manager, passionate problem solver, and all-around go-to person for both clients and internal teams. 

Our ideal candidate is a someone with passion and interest in the WMS space. They’ve got excellent communication and customer management skills and the ability to manage the entire implementation by leading project design sessions, understanding and analyzing customer business requirements, training customers, and providing go-live support – all within the defined time frame of completion to get our customers rolling with their new system. 


What you’ll do as an Onboarding Engineer

  • Lead customer meetings to understand the customer’s business requirements and accurately configure the products to meet these requirements
  • Assist in the translating of business requirements into technical design documents using Microsoft Visio, Word, Project and Excel
  • Promote Logiwa by continually motivating customers and ensuring project timelines are met
  • Successfully manage multiple and simultaneous projects meeting concurrent deadlines by functioning as a liaison for customers, support team and the sales team
  • Delight customers by completing their implementations successfully, on time and within budget
  • Collaborate with project teams (internal and external) to deliver status updates, resolve project issues and design solutions
  • Quickly ramp up on new releases and product functionality to ensure successful implementation of these features for customers 
  • Provide go-live support, including on-site visit and training, knowledge transfer, and documentation
  • Support the sales team as a technical sales consultant when necessary
  • Analyze product development requirements and provide functional requirements documents
  • Conduct project hand-off to Logiwa Support and Customer Success teams


You’ve Got:

  • BS/BA in Industrial Engineering, Business Management, Supply Chain, Information Systems, Operations Research, Logistics, or similar fields; or a combination of experience and education/training equivalent to a four-year college degree
  • Previous experience in a role directly interacting with customers on software implementation or project management
  • Prior experience in supply chain technology space, especially warehouse management, is a plus
  • Ability to measure key warehouse management metrics, identifying opportunities and risks
  • Project experience – Analysis, configuration, implementation, training, post support
  • Strong problem-solving, communication, and customer management skills,
  • Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
  • This position will require some travel within the US for occasional on-site visits with clients.



At Logiwa we offer:

  • Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
  • 15 days of paid time off + 5 personal days annually, 10 paid company holidays, and your birthday as a paid holiday
  • 100% employer-paid health and dental insurance
  • Other insurance offerings including: vision, life, legal, and pet insurance
  • 401(K) and free access to a confidential certified financial advisor
  • Employee Assistance Program - confidential counseling and advice available by phone, web, or text
  • Community engagement opportunities like quarterly volunteer days

Equal Opportunity Employer

At Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye!

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